Inform Analytics (ABN 20 526 927 050) is a Brisbane-based analytics and strategy consultancy. This policy explains what personal information we collect through this website and our dealings with you, how we use it, and your rights over it.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). We apply it because of the kind of data our clients trust us with. The Principles are published by the Office of the Australian Information Commissioner at oaic.gov.au.

1. What we collect and why

1.1. Personal information is information or an opinion about an identified or reasonably identifiable person.

1.2. Contact form: When you use the form on our Contact page we collect your name, email address, the subject and your message. We use this to reply to you and, if you engage us, to set up the work.

1.3. Secure file upload: Clients send us files through the upload facility on our Secure page. We collect the files you choose to send and their names. The service logs the upload time and the sending device's IP address. How we handle, protect and keep client files, including files that contain health information or information about identifiable people, is set out in our Terms and conditions at informanalytics.au/terms.

1.4. Online meetings: If we meet online we may ask your permission to transcribe the meeting, using Apple's call transcription on iPhone or Microsoft Teams transcription, including Teams Premium. We ask so that you know it is happening, and so we can respond to what you need accurately the first time. We do not transcribe without your agreement.

1.5. Website visits: Our website platform records your IP address, the pages you view, your browser type and the site that referred you, and sets cookies for this. We use it to see how the site is used. We do not run advertising trackers and we do not use this data to identify you.

1.6. Email and correspondence: If you deal with us by email or phone we keep the correspondence needed to do the work.

1.7. We do not collect payment card details through this website and we do not run a mailing list.

2. Who holds your information

2.1. Squarespace, Inc. (United States) hosts this website and stores contact form submissions and visit analytics.

2.2. MEGA Limited (Oceania region) receives uploaded files. Files are end-to-end encrypted and MEGA cannot read them.

2.3. Microsoft 365 (Australia region) stores our email, meeting transcripts and working files.

2.4. We do not sell personal information. We disclose it only to these providers, to you, where you consent, or where the law requires.

3. How long we keep it

3.1. Contact form submissions are deleted from the website platform within 12 months.

3.2. Retention of client files and engagement records is set out in our Terms and conditions at informanalytics.au/terms.

4. Access and correction

4.1. You can ask to see the personal information we hold about you and ask us to correct it. Send the request through our Contact page at informanalytics.au/contact. We do not charge for a request. We may ask you to confirm who you are before we release anything.

5. Complaints

5.1. If you think we have mishandled your personal information, contact us through the Contact page and we will respond within 30 days. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

6. Changes

6.1. This policy may change. The current version is always on this page.